The fastest way to reach us. We reply within one business day for Team, within four hours on business days for Business, and round-the-clock for Enterprise.
hello@kaldros.comSupport
Real people. Fast answers.
Kaldros is operated by Lyrio AB out of Stockholm. Every support ticket reaches an engineer on the team — no tier-1 scripts, no routing delays.
Security
Report a suspected vulnerability or a data-handling concern. Encrypted reports welcome — PGP key on the security page.
security@kaldros.comStatus
Live platform health — API, ingestion, extraction, billing. Subscribe for incident notifications.
status.kaldros.comResponse SLA
by plan| Plan | First response | Coverage |
|---|---|---|
| Team | < 1 business day | Mon–Fri 09:00–17:00 CET |
| Business | < 4 business hours | Mon–Fri 08:00–20:00 CET |
| Enterprise | < 1 hour, 24/7 on P1 | Dedicated Slack + phone escalation |
Common topics
Most questions are resolved by one of these. If yours isn’t, email hello@kaldros.com and a real engineer will reply.
Connector not pulling events
Open /connectors/installed, click Refresh on the row. If it stays idle, check the probe message — it usually names the missing scope or expired token. Revoke + reinstall picks up any new scopes granted on the provider side.
Billing + invoices
Every invoice is emailed to the org billing contact and downloadable from /admin/billing. Tax receipts are issued via Stripe automatically. Payment method or billing-email changes — reply to any invoice or email hello@.
Data export + deletion
Export all ingested events as JSON via /admin/settings → Export. Deletion requests: email hello@kaldros.com from the org owner address; we purge within 24 hours and confirm when complete.
Permission changes lagging
Kaldros mirrors source-side ACLs within 60 seconds. If a permission change upstream hasn’t flowed through, refresh the connector install — that forces a scope re-fetch.